Make a Utility Payment

Bills will be available by the 5th of the month and are due on the 20th. All residents are encouraged to sign up for paperless billing, which can be set through www.paymyinframarkbill.com.

It is the responsibility of the account holder to ensure that bills are paid on time. Late fees will be assessed after the 20th, followed by delinquency letters. Failure to pay can and will result in the water being turned off.

Questions about billing and service should be addressed to Inframark through email at MUDcustomerservice@inframark.com or phone (281) 579-4500. For water emergencies, call (281) 398-8211. 

Accepted Forms of Payment:

We accept money orders, personal and cashiers check for utility payments. Debit and credit card payments can be made via the new online bill pay Resident Portal (a processing fee applies). Cash is not accepted.

Please make checks payable to Frisco West WCID.

Payment Options Coming Soon:

By Phone: 1-800-579-4500 Option 1 with credit card or check

Online: www.paymyinframarkbill.com with credit card or check

By QR Code on bill: with credit card or check

Drop Box or Office: 1230 Brendan Dr.

Drop box open 24/7, Office open Monday-Friday 9am – 4pm

Automatic bank draft or recurring credit card

*Credit card convenience fee is 3% of transaction.

**E-check convenience fee is $1.00 per transaction.

 Important notice: Payments made online or by phone can take 24-48 hours to post to your account and WILL NOT prevent penalties or disconnection of services.

Inframark is excited to partnership with Frisco West WCIDDC. Please let us know if you have any questions at MudCustomerService@Inframark.com or 281-579-4500.

To Send Payments by Mail:
Frisco West WCIDDC
P.O. Box
684000, Houston, TX 77268-4000

Payment Locations
Office:
1230 Brendan Dr., Little Elm, Texas 75068 (9am-4pm)
Drop Box: 
1230 Brendan Dr., Little Elm, TX 75086

Setting up an Online Bill Pay Account:

We are currently in the process of setting up online bill pay with Inframark. More information coming soon.

Online Bill Pay is a convenience fee (“Bill Servicing Fee”) based service. The convenience fee is collected by a third party payment processor and that fee is used to pay the credit card processing fees and the cost of operating the payment web site. Frisco West Water Control and Improvement District of Denton County does not collect any of the Bill Serving Fee. You will be notified of the Bill Servicing Fee charge once you have entered in the amount you wish to pay and before you checkout. Frisco West Water Control and Improvement District of Denton County does not collect or retain any personal financial information with this website as that process is entirely handled by a tokenization process through its secure payment processing portal.

Office Location

1230 Brendan Dr.

Little Elm, TX 75068

Get Directions

Hours

Monday - Friday 9:00am - 4:00pm

For district emails and emergency text alerts sign up here.

Triton Alert System (tritoncg.com)

Contact Us

main@fwgov.org 

Water Office Phone: (281) 579-4500

Water Emergencies: (281) 398-8211

District Contact: (972) 469-2031

Emergencies: 911

Non Emergency #: (214) 975-0460

 

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