Make a Utility Payment
Bills will be available by the 5th of the month and are due on the 20th of every month at 11:59 pm. There are multiple ways to pay your bill including paperless billing. Visit http://www.paymyinframarkbill.com/www.paymyinframarkbill.com for billing options.
It is the responsibility of the account holder to ensure that bills are paid on time. Late fees will be assessed at 12 am on the 21st, followed by a delinquency letter, red tag, then disconnection approximately two weeks after the bill is due. Failure to pay your bill can and will result in the water being turned off.
Questions about billing and service should be addressed to Inframark through email at mailto:customerservice@inframark.comMUDcustomerservice@inframark.com, through the main (Houston) phone at (281) 579-4500 or the Frisco West office between 9 am and 4 pm at (281) 867-5415.
Accepted Forms of Payment
We accept money orders, personal and cashiers check for utility payments. Debit and credit card payments can be made via the new online bill pay Resident Portal (a processing fee applies). Cash is not accepted.
Please make checks payable to Frisco West WCID.
By Phone
(281) 579-4500 Option 1 with credit card or check
By QR Code on Bill
Credit Card or Check
In Person
By check, credit card, or money order from 9am-4pm, Monday-Friday.
Location: 1230 Brendan Dr.
Drop Box
Open 24/7, will be collected during business hours Monday-Friday from 9 am – 4pm.
Location: 1230 Brendan Dr.
*There is a credit card convenience fee of 3% per transaction.
**E-check convenience fee is $1.00 per transaction.
Important notice: Payments made online or by phone can take 24-48 hours to post to your account and WILL NOT prevent penalties or disconnection of services.
Inframark is excited to partnership with Frisco West WCIDDC. Please let us know if you have any questions at mailto:MudCustomerService@Inframark.comMudCustomerService@Inframark.com, Main Customer Service line at (281)579-4500, or by calling the Frisco West Inframark Water Office at (281) 867-5415.
To Send Payments by Mail: Frisco West WCIDDC P.O. Box 4728 DEPT 60937, Houston, TX 77210