Make a Utility Payment

Bills will be available by the 5th of the month and are due on the 20th of every month at 11:59 pm. There are multiple ways to pay your bill including paperless billing. Visit www.paymyinframarkbill.com for billing options.

It is the responsibility of the account holder to ensure that bills are paid on time. Late fees will be assessed at 12 am on the 21st, followed by a delinquency letter, red tag, then disconnection approximately two weeks after the bill is due. Failure to pay your bill can and will result in the water being turned off.

Questions about billing and service should be addressed to Inframark through email at MUDcustomerservice@inframark.com, through the main (Houston) phone at (281) 579-4500 or the Frisco West office between 9 am and 4 pm at (281) 867-5415. 

Accepted Forms of Payment:

We accept money orders, personal and cashiers check for utility payments. Debit and credit card payments can be made via the new online bill pay Resident Portal (a processing fee applies). Cash is not accepted.

Please make checks payable to Frisco West WCID.

Payment Options:

By Phone: (281) 579-4500 Option 1 with credit card or check

Online: www.paymyinframarkbill.com with credit card or check

By QR Code on Bill: Credit Card or Check

In Person at 1230 Brendan Dr.: By check, credit card, or money order from 9am-4pm, Monday-Friday.

Drop Box at 1230 Brendan Dr.: Open 24/7, will be collected during business hours Monday-Friday from 9 am – 4pm.

Automatic bank draft: Fill out Bank Draft form below. 

*There is a credit card convenience fee of 3% per transaction.

**E-check convenience fee is $1.00 per transaction.

Important notice: Payments made online or by phone can take 24-48 hours to post to your account and WILL NOT prevent penalties or disconnection of services.

Inframark is excited to partnership with Frisco West WCIDDC. Please let us know if you have any questions at MudCustomerService@Inframark.com, Main Customer Service line at (281)579-4500, or by calling the Frisco West Inframark Water Office at (281) 867-5415.

To Send Payments by Mail:
Frisco West WCIDDC
P.O. Box 4728 DEPT 60937,
Houston, TX 77210

PAYMENT LOCATIONS
Office:
1230 Brendan Dr., Little Elm, Texas 75068 (9am-4pm)
Drop Box: 
1230 Brendan Dr., Little Elm, TX 75086

Setting up ACH (Bank Draft)

To set up automatic bank draft fill out the form below. Pay close attention  to the fine print and follow the steps to avoid late fees.

Online Bill Pay is a convenience fee (“Bill Servicing Fee”) based service. The convenience fee is collected by a third party payment processor and that fee is used to pay the credit card processing fees and the cost of operating the payment web site. Frisco West Water Control and Improvement District of Denton County does not collect any of the Bill Serving Fee. You will be notified of the Bill Servicing Fee charge once you have entered in the amount you wish to pay and before you checkout. Frisco West Water Control and Improvement District of Denton County does not collect or retain any personal financial information with this website as that process is entirely handled by a tokenization process through its secure payment processing portal.

Office Location

1230 Brendan Dr.

Little Elm, TX 75068

Get Directions

Hours

Monday - Friday 9:00am - 4:00pm

For district emails and emergency text alerts sign up here.

Triton Alert System (tritoncg.com)

Contact Us

main@fwgov.org

Frisco West Water Office (9am-4pm): (281) 867-5415

Main Water Customer Service: (281) 579-4500

Water Emergencies: (281) 398-8211

District Contact: (469) 469-5133

Emergencies: 911

Non Emergency #: (214) 975-0460

 

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