Moving Out

Request Cancellation of Services

To cancel water, sewer and trash services please reach out to Inframark at MUDCustomerService@inframark.com or by calling (281) 579-4500. Frisco West WCIDDC cannot disconnect services on weekends or holidays. We must be notified at least one business day in advance to schedule disconnection of services. 

When will I receive my final bill?

Your final bill will be posted with the next billing cycle. Bills are posted by the 5th of each month.

When will I receive the refund for my water deposit?

The $70.00 water security deposit will be applied to your utility account when the account is closed. This amount will be applied to the final bill and any past due balance. If there is a balance left over on the account, allow 6-8 weeks to receive a check via mail to the forwarding address.

What do I do with my trash and recycling bins?

Please leave the trash and recycling bins with the home upon move-out. We recommend cleaning the bins out with bleach and water, and storing the bins in the garage for the new residents.

Do I need to contact CWD Community Waste Disposal about canceling my trash and recycling services?

No, you will not need to contact Community Waste Disposal (CWD). You will only need to contact our office to request disconnection of all three services (water, sewer, and trash). Bins must be left with the property. 

To cancel utility services, email MUDCustomerservice@inframark.com 

Office Location

1230 Brendan Dr.

Little Elm, TX 75068

Get Directions

Hours

Monday - Friday 9:00am - 4:00pm

For district emails and emergency text alerts sign up here.

Contact Us

main@fwgov.org 

Water Office Phone: (281) 579-4500

Water Emergencies: (281) 398-8211

District Contact: (972) 469-2031

Emergencies: 911

Non Emergency #: (214) 975-0460

 

Stay Connected

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Frisco Hills Residents: CWD is currently running behind schedule with recycling.
If your recycling was not recovered yesterday 7/27, please leave your bin out to be serviced.
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Frisco West Special Board Meeting
Full details can be found on our website at
https://friscowest.org/frisco-west-special-board-meeting-thursday-july-29-2021-at-630p

The board of Directors for Frisco West Water Control and Improvement District of Denton County will be holding a board meeting Tuesday, July 20, 2021 at 6:30 at the Municipal Center (1230 Brendan Dr., Little Elm, TX 75068).



If you would like to make a public comment at the meeting, please complete the Public Comment Card and submit it prior to the meeting. Please email completed comment cards to abieber@winstead.com with subject line “Public Comment Frisco West.”

friscowest.org/wp-content/uploads/2020/04/FWWCID-Public-Comment-Card-4850-2984-8461-1.pdf
... See MoreSee Less

The board of Directors for Frisco West Water Control and Improvement District of Denton County will be holding a board meeting Tuesday, July 20, 2021 at 6:30 at the Municipal Center (1230 Brendan Dr., Little Elm, TX 75068).

 

If you would like to make a public comment at the meeting, please complete the Public Comment Card and submit it prior to the meeting. Please email completed comment cards to abieber@winstead.com with subject line “Public Comment Frisco West.”

https://friscowest.org/wp-content/uploads/2020/04/FWWCID-Public-Comment-Card-4850-2984-8461-1.pdf

Frisco Hills Residents: CWD is currently running behind schedule with recycling.
If your recycling was not recovered today, please leave your bin out tomorrow morning to be serviced.
... See MoreSee Less

Comment on Facebook

It's coming up on 6:30 Wednesday evening and CWD has still not picked up my recycle bin.

They didn't come today either. What now?

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