Frequently Asked Questions

What number can I call if I have a water emergency?

For Water Emergencies: Inframark (281) 398-8211

When will my utility bill payments be drafted from my bank account (ACH)?

Once you sign up for bank draft for your utility billing account your next months bill will be drafted. If you have a current balance due a payment will still need to be made online or by check/money order.

Submitting the ACH forms does not pay a current balance that has been already billed.

Bank drafts occur on the due date of your utility bill. If that due date occurs on a weekend or holiday, your payment will be drafted on the next business day.

If you stil lhave questions as to when your draft will begin please contact Inframark.

When will my autodraft (ACH) be effective after signing up?

After signing up for ACH, it will become effective on the next month’s billing cycle.

If your water utility account currently has a balance, that balance will need to be paid and the next month’s utility bill payment will be drafted. Submitting the ACH form will not pay a current balance.

Please contact Inframark if you have questions on your ACH effective date.

Will I still receive a utility bill after I have signed up for autodraft (ACH)?

Yes – You will still receive your monthly utility bill statements to notify you of your monthly billed charges. Your bill will state the date that the draft will occur.

I live in The Preserve/Friso Ranch and our water is soft. Does Frisco West WCIDDC use a softener?

No – the District does not add softeners to the water. The water provided to The Preserve & Frisco Ranch is ground water that is pumped directly from an aquifer right below the neighborhood!

If you would like to know more about what is in the water, please review the CCR (Consumer Confidence Report). For any questions pertaining to the water quality, Please contact Inframark.

Office Location

1230 Brendan Dr.

Little Elm, TX 75068

Get Directions

Hours

Monday - Friday 9:00am - 4:00pm

For district emails and emergency text alerts sign up here.

Contact Us

main@fwgov.org 

Water Office Phone: (281) 579-4500

Water Emergencies: (281) 398-8211

District Contact: (972) 469-2031

Emergencies: 911

Non Emergency #: (214) 975-0460

 

Stay Connected

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Frisco Hills Residents: CWD is currently running behind schedule with recycling.
If your recycling was not recovered yesterday 7/27, please leave your bin out to be serviced.
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Frisco West Special Board Meeting
Full details can be found on our website at
https://friscowest.org/frisco-west-special-board-meeting-thursday-july-29-2021-at-630p

The board of Directors for Frisco West Water Control and Improvement District of Denton County will be holding a board meeting Tuesday, July 20, 2021 at 6:30 at the Municipal Center (1230 Brendan Dr., Little Elm, TX 75068).



If you would like to make a public comment at the meeting, please complete the Public Comment Card and submit it prior to the meeting. Please email completed comment cards to abieber@winstead.com with subject line “Public Comment Frisco West.”

friscowest.org/wp-content/uploads/2020/04/FWWCID-Public-Comment-Card-4850-2984-8461-1.pdf
... See MoreSee Less

The board of Directors for Frisco West Water Control and Improvement District of Denton County will be holding a board meeting Tuesday, July 20, 2021 at 6:30 at the Municipal Center (1230 Brendan Dr., Little Elm, TX 75068).

 

If you would like to make a public comment at the meeting, please complete the Public Comment Card and submit it prior to the meeting. Please email completed comment cards to abieber@winstead.com with subject line “Public Comment Frisco West.”

https://friscowest.org/wp-content/uploads/2020/04/FWWCID-Public-Comment-Card-4850-2984-8461-1.pdf

Frisco Hills Residents: CWD is currently running behind schedule with recycling.
If your recycling was not recovered today, please leave your bin out tomorrow morning to be serviced.
... See MoreSee Less

Comment on Facebook

It's coming up on 6:30 Wednesday evening and CWD has still not picked up my recycle bin.

They didn't come today either. What now?

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