Frequently Asked Questions

What number can I call if I have a water emergency?

For Water Emergencies: Inframark (281) 398-8211

When will my utility bill payments be drafted from my bank account (ACH)?

Once you sign up for bank draft for your utility billing account your next months bill will be drafted. If you have a current balance due a payment will still need to be made online or by check/money order.

Submitting the ACH forms does not pay a current balance that has been already billed.

Bank drafts occur on the due date of your utility bill. If that due date occurs on a weekend or holiday, your payment will be drafted on the next business day.

If you stil lhave questions as to when your draft will begin please contact Inframark.

When will my autodraft (ACH) be effective after signing up?

After signing up for ACH, it will become effective on the next month’s billing cycle.

If your water utility account currently has a balance, that balance will need to be paid and the next month’s utility bill payment will be drafted. Submitting the ACH form will not pay a current balance.

Please contact Inframark if you have questions on your ACH effective date.

Will I still receive a utility bill after I have signed up for autodraft (ACH)?

Yes – You will still receive your monthly utility bill statements to notify you of your monthly billed charges. Your bill will state the date that the draft will occur.

I live in The Preserve/Friso Ranch and our water is soft. Does Frisco West WCIDDC use a softener?

No – the District does not add softeners to the water. The water provided to The Preserve & Frisco Ranch is ground water that is pumped directly from an aquifer right below the neighborhood!

If you would like to know more about what is in the water, please review the CCR (Consumer Confidence Report). For any questions pertaining to the water quality, Please contact Inframark.

Office Location

1230 Brendan Dr.

Little Elm, TX 75068

Get Directions


Monday - Friday 9:00am - 4:00pm

For district emails and emergency text alerts sign up here.

Triton Alert System (

Contact Us

Frisco West Water Office (9am-4pm): (281) 867-5415

Main Water Customer Service: (281) 579-4500

Water Emergencies: (281) 398-8211

District Contact: (469) 469-5133

Emergencies: 911

Non Emergency #: (214) 975-0460


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